Frequently Asked Questions
Everything you need to know about your SIMKHAI experience.
When will my order ship?
Standard orders are processed within 2-3 business days. Once shipped, you will receive a confirmation email with tracking details. Please note that pre-order items will ship according to the date indicated on the product page.
What is your return policy?
We accept returns on full-price merchandise within 14 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that items marked as Final Sale are not eligible for return or exchange.
Do you offer international shipping?
Yes, SIMKHAI ships worldwide. International shipping rates and duties are calculated at checkout based on your location. Delivery times vary by destination but typically range from 5-10 business days.
How can I find my correct size?
We provide a detailed size guide on each product page to help you find your perfect fit. If you are between sizes or need specific garment measurements, our customer service team is available to provide personalized styling advice.
Can I modify or cancel my order?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make modifications or cancellations. You may return your items for a refund once they have been delivered.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible payment options through Afterpay and Klarna for qualifying orders.